Blog
Sunday, October 5, 2008
A 30 second post!
Hello! Been super busy these few days with work and stuff. Being busy feels gooooood. Anyway, nothing's going on so there's nothing to post about. Maybe I can post about WHY there's nothing to post about? Okay, so there are two reasons:
- there's nothing going on.
- something has gone on but I can't recall it now.
So there. Sorry if anyone is reading and is disappointed.
Singapore's service standards need to improve, anyhow. I thought of this during work. It's in the nature of Singaporeans to expect the most out of people serving at the frontline. It's kiasu-ism. They want the most out of everything. Who wouldn't? Every man for himself after all. That's Singapore in a nutshell.
But what has that got to do with service standards? See, since everyone wants the most out of you, GIVE IT TO THEM.
"Nah, why should I? I'm being paid this much no matter how nicely I treat them, what."
I'll tell you why. BECAUSE you're being PAID to give them good service. When you signed your contract, you signed up for verbal faeces from the patrons. You signed up to handle rude, inconsiderate and unreasonable people. You signed up to give these people the best service possible. All at $
x an hour. Basically, your contract stated something along these lines:
Because I'm signing up to be in the service industry, I, [insert name here], hereby agree to be treated like a mule throughout my stint here by random people I don't know and will never see again, and to take all this shit with a smile.
SO GRIN AND BEAR IT. You being paid to grin and bear it. Hope this encourages you. It's really as simple as this. Did you think the people at the other side of the counter don't have the right to scream at you for no good reason? They do. And you have the right to shut up, listen, and perform service recovery. That's trying your very best to quench the patrons' insatiable thirst for better service than they deserve, when they feel they're getting worse service than they deserve. The customer is right and sovereign, even when they're wrong.
Work is so much more fulfilling when angry customers leave happy.
Does this post make sense? (:
out with the old
in with the new!